App

Email sending function does not work
Now, once checking the mail icon, the page would be automatically attached to a new mail sending page on users’ smart device. Users need to tap the ‘send’ b...
Thu, 2 Feb, 2017 at 12:56 PM
Error message appears stating that transcription failed.
- Please make sure that the necessary language packs are successfully downloaded. - For the transcription error, there had been some instances where an ...
Mon, 13 Feb, 2017 at 7:09 PM
What I wrote on a blank page appears on another page with overlapping notes
The issue can occur when you use multiple notebooks of the exact same type.  Currently, users can use one notebook of the same type(i.e. N note - pocket) a...
Mon, 13 Feb, 2017 at 7:11 PM
Auto On not working
- Make sure that Neo smartpen firmware and app software are updated to the latest version  You can check your firmware version in app by going to 'Men...
Thu, 1 Feb, 2018 at 3:01 PM
New notebooks do not appear even after checking "V" seal
*The Check seal function has been substituted by notebook 'Lock' function for certain notebooks(ring, memo, pocket). Go to ‘Notebooks’ > Tap no...
Thu, 1 Feb, 2018 at 3:01 PM
How to connect & use Evernote or OneNote
In order to set EVERNOTE as your Auto Save Options, go to Authentication center and toggle Evernote.  Log in to Evernote and go back to Auto Save Option...
Wed, 18 Apr, 2018 at 4:19 PM

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