Charging

Power does not charge at all
- Make sure that Neo smartpen firmware is updated to the latest version  You can check your firmware version in app by going to 'Menu' > '...
Thu, 1 Feb, 2018 at 2:58 PM
Battery runs out too soon
- Make sure that Neo smartpen firmware is updated to the latest version  You can check your firmware version in app by going to 'Menu' > '...
Thu, 1 Feb, 2018 at 2:59 PM
No LED reaction
- Try charging Neo smartpen by connecting the USB cable to a wall charger or a computer. Try both options. - Try resetting Neo smartpen by pushing the p...
Thu, 1 Feb, 2018 at 2:58 PM
Windows PC does not read Neo smartpen even when conencted via USB cable.
- Make sure that Neo smartpen firmware is updated to the latest version  You can check your firmware version in app by going to 'Menu' > '...
Thu, 1 Feb, 2018 at 2:57 PM
Auto On not working
- Make sure that Neo smartpen firmware and app software are updated to the latest version  You can check your firmware version in app by going to 'Men...
Thu, 1 Feb, 2018 at 3:00 PM

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