Registering the pen

Pen does not connect to smart device
- Make sure that your smart device and operating system. (Android 5.0 or higher, iOS 8.1 or higher [iPhone 5, iPad3, iPad Air 1],and Window 10 or higher[bu...
Mon, 25 Mar, 2019 at 5:37 PM
Neo smartpen does not work after firmware update
- Make sure that your smart device and operating system (Android 5.0 or higher, iOS 8.1 or higher [iPhone 5,iPad3, iPad Air] is compatible with Neo smartpen...
Mon, 25 Mar, 2019 at 5:37 PM
Neo smartpen does not register to the app
- Make sure that your smart device and operating system (Android 5.0 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with Neo smartpen   - ...
Mon, 25 Mar, 2019 at 5:40 PM
Notes do not appear in other smart devices
Currently, we do not have a direct solution to back-up and restore note data in multiple devices. We do, however, acknowledge the importance of this functi...
Mon, 25 Mar, 2019 at 5:40 PM
Notes taken while Neo smartpen is not connected to app are not transferred when reconnected
- Make sure Neo smartpen is turned on when offline note taking - Make sure that your smart device and operating system (Android 5.0 or higher, iOS 8.1[i...
Mon, 25 Mar, 2019 at 5:41 PM

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