Registering the pen

Pen does not connect to smart device
- Make sure that your smart device and operating system  (Android 4.4 or higher, iOS 8.1 or higher [iPhone 5, iPad3, iPad Air 1] is compatible with Neo sma...
Wed, 31 Jan, 2018 at 5:25 PM
Neo smartpen does not work after firmware update
- Make sure that your smart device and operating system (Android 4.4 or higher, iOS 8.1 or higher [iPhone 5,iPad3, iPad Air] is compatible with Neo smartpen...
Wed, 31 Jan, 2018 at 5:33 PM
Neo smartpen does not register to the app
- Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with Neo smartpen   ...
Thu, 1 Feb, 2018 at 1:39 PM
Notes do not appear in other smart devices
Currently, we do not have a direct solution to back-up and restore note data in multiple devices.  We do, however, acknowledge the importance of this funct...
Mon, 13 Feb, 2017 at 5:59 PM
Notes taken while Neo smartpen N2 is not connected to app are not transferred when reconnected
- Make sure Neo smartpen is turned on when offline note taking - Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1...
Mon, 12 Feb, 2018 at 7:22 PM

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