- Make sure that your smart device and operating system (Android 4.4 or higher, iOS 8.1[iPhone 5/IPad3/iPad Air 1 or higher] is compatible with Neo smartpen
- Make sure that Neo smartpen firmware and app software are updated to the latest version
You can check your firmware version in app by going to 'Menu' > 'Firmware Update' and app version by accessing 'Menu' > 'Settings' > 'App Information'. Updates will be notified in these sections if needed. You can also check your app version and download updates by going to iTunes or Google Play Store.
- Try adjusting 'Pen Pressure Calibration', accessible via 'Settings > Pen Information', to level 1 and back to level 5(default) If the issue persists, please try using the pen after setting the sensitivity to level 3 or below.
- Try dislocating and reinserting pen lead
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