- Make sure that Neo smartpen firmware and app software are updated to the latest version
You can check your firmware version in app by going to 'Menu' > 'Firmware Update' and app version by accessing 'Menu' > 'Settings' > 'App Information'. Updates will be notified in these sections if needed. You can also check your app version and download updates by going to iTunes or Google Play Store.
- Make sure 'Auto Power On' setting is turned on. You can access the setting by going to 'Menu' > 'Settings' > 'Pen Information'.
- Try dislocating and reinserting pen lead.
- Try writing with more initial pressure.
Did you find it helpful?Send feedback