Please check if Neo sartpen Neo smartpen's firmware is updated to its newest version. By updating, you can discover new features available in your Neo Notes app as well.
For Neo smartpen n2 with firmware ver 1.03 which needs to be upgraded to firmware ver 1.05,
You can also download the firmware manually.
Click this link(N2_1.05.0158._v_) and download the files to the PC.
After downloading, connect your pen to the PC and copy the files to your pen driver.
Remove the pen and turn the pen off.
It will be automatically updated and you need to register the pen once again.
For Neo smartpen M1,
New firmware version 1.01 is released that you can find the FW update as shown on the image also install it by pressing News & Tips > Click "Firmware Update"
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