FAQ

1. Which devices can I use with Neo smartpen?

 You can use Neo smartpen with the following OS (Operating System). Android 4.1.2 or higher / iOS 8.1 (iPhone 5, New iPad) or higher.

 Check your operating system before purchasing our products. Your device must support Bluetooth(version 2.1, 4.0 LE) or higher in order to use Neo smartpen seamlessly.

 

 2. Where, in my country, can I purchase Neo smartpen?

 We are currently selling our products around the world. If you are residing in the U.S, please use our Amazon product sites. If you are residing in Korea, you can purchase our products through our online/offline channels. if you are residing anywhere else, please view our product pages for purchase.

 

 3. What is the return policy?

 You can return the product within 30 days. However, shipping cost will be charged. If the pen has a problem, or is damaged, then we will replace the product for you without any shipping fees. 

 

 4. How long would it take to ship?

 Orders will be processed and shipped within 3 business days. Generally, you'll receive the product within 5 business days, but this could vary depending on where you live. 


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Buying Neo smartpen

United States Office  216-E Mt. Hermon Road Suite 376 Scotts Valley, CA 95066

Sydney Office  2 Lacey Street Surry Hills, NSW Australia, 2010

Copyright © 2017 NEO SMARTPEN Inc. All rights reserved. Privacy Policy

GLOBAL    KOREAN     ENGLISH    JAPANESE