- Make sure that your smart device and operating system (Android 5.0 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with Neo smartpen
- Make sure that Neo smartpen firmware and app software are updated to the latest version
You can check your firmware version in app by going to 'Menu' > 'Firmware Update' and app version by accessing 'Menu' > 'Settings' > 'App Information'. Updates will be notified in these sections if needed. You can also check your app version and download updates by going to iTunes or Google Play Store.
- Make sure the Bluetooth connection mode of Neo smartpen(LED blinking blue) had been initiated by pushing the power button for about 5 seconds
- Make sure Neo smartpen is Bluetooth paired with the smart device. You can check this by going into the Bluetooth menu of your smart device. (for Android Only)
- If the pen is connected by Bluetooth settings in a mobile first, then sometimes it happens not connect/register with mobile. To resolve the issue, please follow below instruction to resolve the issue
- Try setting the password first and then disconnect the pen. When the pen asks for the password, please type in 4 digit random numbers for 10 times that it would turn the pen back to the factory setting. Please note that your pen with the offline data will be initialized.
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