Neo smartpen does not work after firmware update

- Make sure that your smart device and operating system (Android 4.4 or higher, iOS 8.1 or higher [iPhone 5,iPad3, iPad Air] is compatible with Neo smartpen


- Try resetting Neo smartpen by pushing the power button for at least 10 seconds


- Try formatting Neo smartpen hardware by connecting it to a Windows PC. 

Go to 'Windows'  >  'Computer  >  Right click 'Neo smartpen' and select 'Format'

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