- Make sure that your smart device and operating system (Android 5.0 or higher, iOS 8.1 or higher [iPhone 5,iPad3, iPad Air] is compatible with Neo smartpen
- Try resetting Neo smartpen by pushing the power button for at least 10 seconds
- Try setting the password first and then disconnect the pen. When the pen asks for the password, please type in 4 digit random numbers for 10 times that it would turn the pen back to the factory setting. Please note that your pen with the offline data will be initialized.
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